Shipping and returns

We deliver to addresses in the United Kingdom. If you are outside the UK and would like to order, email us first and we will tell you whether we can ship to you and what it will cost.

Delivery is by Royal Mail Tracked. The cost is shown at checkout before you pay, and orders over the free-delivery threshold shown at checkout are delivered free.

In-stock orders are dispatched within two working days of the order being placed. Royal Mail Tracked 48 usually arrives two to three working days after dispatch. You will get a tracking link by email when your parcel leaves us.

Some products are sold on pre-order. These are marked on the product page and are dispatched as soon as stock lands, with tracking by email. You pay at checkout as normal.

Finger-prick kits and Tasso arm devices are posted to you by Royal Mail Tracked with a prepaid return pack for your sample. Nothing is delivered for a nurse visit: the nurse comes to you at the time you have booked.

After you order a nurse visit we contact you to arrange the appointment. If you have not heard from us within two working days, email us.

Check your order when it arrives. If anything is damaged, missing or not what you ordered, email us at info@lyfelinez.com within 48 hours with your order number and a photo where possible, and we will put it right with a replacement or a refund.

If a parcel shows as delivered but you do not have it, tell us as soon as you can so we can raise it with Royal Mail.

You have 30 days from the day you receive your order to ask for a return. Because our products are food supplements, we can only accept returns of items that are unopened, unused and in their original sealed packaging. Once a seal is broken the product cannot be resold for hygiene reasons, so it cannot be returned unless it is faulty.

To start a return, email info@lyfelinez.com with your order number. We will confirm the return and send you the address and instructions. Items sent back without a return being agreed first cannot be accepted. Return postage is paid by you unless the item is faulty or we sent the wrong thing.

Once your return arrives and has been checked we will refund you to your original payment method. Banks can take a few days to show the refund.

Home kits (finger-prick and Tasso) can be cancelled for a full refund at any time before the kit is dispatched. Once dispatched, the kit can be returned unused and unopened within 14 days of delivery for a refund less the cost of the kit and its postage. A kit that has been opened or used cannot be refunded, because the sample cannot be reused.

Nurse visits can be rescheduled free of charge with at least 48 hours notice. A visit cancelled with 48 hours notice or more is refunded in full. A visit cancelled with less than 48 hours notice, or missed, is charged in full, because the nurse's time has been booked.

Once a sample has been taken, by you or by a nurse, the laboratory work begins and the test cannot be cancelled or refunded.

Nothing on this page affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If a product is faulty, not as described or not fit for purpose you are entitled to a repair, replacement or refund regardless of the timings above.

Email info@lyfelinez.com or call +44 7432 206258. We aim to reply within one working day.